Firm Management

  • Michael Duke – Managing Partner
  • Michael serves as managing partner of the Crito Group and has responsibility for day-to-day operations of the firm as well as direct relationships with clients. Michael has over 16 years of healthcare experience in the areas of patient financial services, information systems management, healthcare software design, and management of system implementation efforts. Michael also serves as one of the firm’s Revenue Cycle Management Performance Monitoring subject matter experts and leads the Business Process Automation development team.

    Prior to joining The Crito Group, he was a Senior Manager at Deloitte Consulting where he worked exclusively in the Revenue Cycle practice and lead several successful Revenue Cycle improvement engagements. Michael has also held several information technology positions within various healthcare institutions, most notably as the CIO for an independent hospital in North Carolina.

    Michael has an MBA from University of North Carolina at Chapel Hill and a BA from West Virginia Wesleyan.

  • Maribeth Word
  • Maribeth is responsible for the Revenue Cycle Operations Optimization initiatives for The Crito Group. Maribeth has over 18 years of healthcare experience in the areas of patient accounting, regulatory compliance, revenue optimization, patient access, and physician practice management. In her role as partner, Maribeth is directly involved with Revenue Cycle improvement methodology development and ensuring that all The Crito Group project teams deliver our proven process consistently.

    Prior to joining The Crito Group, Maribeth was a Senior Manager with Deloitte Consulting. She has experience with re-engineering operations for increased efficiency, assisting in information management system selections and evaluating compliance with government billing standards.

    Maribeth has an MBA from Belmont University and a BS from Auburn University.

  • Jim Finnerty
  • Jim is responsible for business development for The Crito Group. In this role, he leads the implementation of the firm’s sales strategy. With over 15 years experience in sales and business development, he oversees direct sales operations as well as business partner relationships. Jim has a history of rapidly growing companies by packaging solutions that deliver unprecedented return on investment for their clients.

    Prior to The Crito Group, Jim was Director of Healthcare Practice for Datawatch Corporation, a developer of Business Intelligence software, and Principal responsible for Business Development at Auxilor, Inc. a provider of business process management solutions to fortune 500 customers.

    Jim has a BA from Bowdoin College.

    Board of Advisors

  • William (Bill) F. Jacobs, Jr, CHE – Strategic Advisor
  • Bill Jacobs has over 30 years of successful healthcare management experience. He currently serves as Chairman & CEO of WFJ Associates, an organization dedicated to assisting hospitals and healthcare organizations in finding viable financial solutions in a time of decreasing margins. He has been the CEO of large hospitals and complex healthcare organizations as well as the CEO of a multi-state professional medical malpractice insurance company. Jacobs brings unique insights to the healthcare profession, as he has dedicated his career to providing needed medical care and services in order to improve the health status of the community at large.

    During his career as a healthcare executive, he operated both large and small hospitals, and was responsible for the initiation and operation of two large cardiac surgery programs. One program was in a community teaching hospital and the other in a large community hospital.

    Bill Jacobs has been or is currently involved in numerous healthcare organizations including: Chairman of the Virginia Blood Services; Chairman of the Virginia Hospital & Healthcare Association; Chairman of Voluntary Hospitals, Mid-Atlantic; and other similar organizations.

  • Jeffrey White
  • Jeffrey White began his career in healthcare management in 1967 as Assistant Personnel Director at Maine Medical Center, Portland, and served as President of Frisbie Memorial Hospital in Rochester, New Hampshire prior to joining Helms in 1992.

    Jeff has also held senior management positions at Wentworth-Douglass Hospital in Dover, New Hampshire and Mid-Maine Medical Center, Waterville, Maine, where he was actively involved in the successful merger of two community hospitals. He was also the Administrator of Regional Memorial Hospital in Brunswick, Maine and Assistant Administrator at Maine Medical Center.

    From August 2001 to April 2002 Jeff served as interim Executive Director at Hillcrest Terrace/Pearl Manor, a retirement community and assisted living facility/nursing home, located in Manchester, NH. In July 2002, he was appointed interim President & CEO of New London (NH) Hospital and served in this role through March 2003. During his tenure, a financial turnaround plan was developed and adopted by the Hospital’s Board, a multiyear management services contract with Mary Hitchcock Memorial Hospital/The Hitchcock Clinic was agreed upon, and NLH achieved designation as a Critical Access Hospital. Beginning in February 2006, White was appointed as interim CEO at Copley Hospital, Morrisville, VT and is expected to continue in that role into the fall of the year.

    Currently, he is a member of the School of Health and Human Services Leadership Council at the University of New Hampshire. A recertified Fellow of the American College of Healthcare Executives (FACHE), White was Regent for New Hampshire from 1988-92 and currently serves as a member of the Healthcare Consultants Committee. His biographical profile is included in Marquis Who's Who in America .

    He has an undergraduate degree in Economics from Bowdoin College (A.B., 1966) and a Masters in Business Administration from the Whittemore School of Business and Economics, University of New Hampshire.

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